Store Policy
Customer Care
We'd love to help you with any difficulties or questions that occur during shopping at Embracelet. Get in touch with us! The quickest way to get in contact with us, is to send an e-mail to embraceleteu@gmail.com. We will get in touch with you in 1-3 business days. Or, feel free to send us a message on our socials.
Payment & delivery
After purchasing your sustainable bracelet, you will receive a confirmation e-mail with exact details about your order. We offer standard delivery via PostNL 0,96 EUR supported by the customer. After approximately 3-10 working days, your package will be at your door.
The following payment option are available:
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ING Payment Request - from any bank in The Netherlands;
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IDEAL - from any bank in The Netherlands
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Manual transfer to Embracelet's bank account - for international bank accounts
Any difficulties with your payment? Don't hesitate to get in contact with us!
Return policy
If you find your product being damaged, while you followed our user instructions, you will have the opportunity to return your item within 30 days from receiving the order. After the 30 days, we unfortunately can't take it back. If the bracelet is not damaged and has already been worn, we unfortunately can't take it back due to sanitary reasons. Do you want to return your item? Send an e-mail to embraceleteu@gmail.com
Embracelet will not refund the shipping cost that will occur when sending the item back. We would like to replace the defective product or offer a refund. The process will take up to 14 working days after the return is confirmed and received. You will be refunded using the same payment method that you have used to purchase the items.